Field Service Manager in Greater Pittsburgh Area at Mitsubishi Electric Power Products, Inc.

Date Posted: 3/28/2020

Job Snapshot

Overview

About the Division


Our Uninterruptible Power Supply Division (UPSD) is known for its exceptional quality and service when it come to power. Mitsubishi Electric Power Products achieves the highest levels of UPS reliability with unrivaled expertise in power electronics. To learn more visit www.mitsubishicritical.com.

Job Description and Requirements

Job Description


Manage and direct the activities of the Field Service group for the Uninterruptible Power Supply Division (UPSD).

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  • Lead the Field Service group to execute UPSD’s service strategy and achieve customer commitments.
  • Manage the Field Service staff according to Company policies and procedures to safely and effectively achieve Company and department objectives. Develop employees by training, cross training, and providing continuing education opportunities. Conduct performance reviews and provide input for salary decisions. Ensure safe site operation.
  • Manage the participation of the Field Service group with incident escalations. Provide oversight and guidance with information collection, documentation, customer engagement and incident resolution.
  • Utilize relationships with service providers, direct sales personnel, MEPPI channel partners and customers to identify and recommend new product and service opportunities.
  • Assist with development of lead generation strategies, incentive programs and cost optimization initiatives for product and service offerings. Collaborate with Inside Service and Application Engineering to provide guidance on quoting processes and procedures.
  • Ensure that service and testing equipment is tracked, kept up-to-date, maintained in proper working order and calibrated.
  • Develop, implement and maintain coverage and competency plans to ensure projects achieve schedule, revenue and profitability commitments.
  • Prepare and manage budgets and forecasts for field operations. Monitor and report on progress in obtaining financial objectives.
  • Maintain contractual relationships with service suppliers. Conduct audits to ensure performance, safety and contract compliance.
  • Manage distribution and completion of service notifications to internal and external partners.
  • Develop and maintain policies and procedures for field service and training. Evaluate and enhance training materials. Participate in creation of UPSD policies and procedures.
  • Collect and consolidate product design and performance information from field technicians. Communicate findings to applicable UPSD departments.





Basic Qualifications


Bachelor’s Degree in Business, Engineering or related discipline with a minimum 5 years of experience in servicing/repair of power quality or related products and 3 years of experience supervising field or remote teams, or equivalent education and experience.


Preferred Qualifications




• Advanced knowledge of UPS or power quality products repair and maintenance.

• Advanced interpersonal and communication skills required to communicate with customers, employees and suppliers.

• Advanced analytical and problem solving skills.

• Ability to manage multiple priorities and meet deadlines.

• Advanced computer skills with emphasis on Microsoft Office products.




EOE AA M/F/Vet/Disability