Senior Field Service Technician - P&C in Jamaica, NY at Mitsubishi Electric Power Products, Inc.

Date Posted: 6/28/2020

Job Snapshot


About the Division

MEPPI’s Transportation Systems Division operates North American manufacturing and testing facilities for Propulsion, Onboard power supply systems, Communications Based Train Control (CBTC), and HVAC that are specifically designed for the North American transit industry. Our manufacturing facilities combine Mitsubishi Electric’s successful manufacturing principles along with the economic benefits of local production and sourcing of components to meet our strict manufacturing standards. These benefits also ensure our adherence to the Buy America Act (BAA) and Disadvantaged Business Enterprise (DBE/WBE/MBE) requirements.

Mitsubishi Electric boasts a worldwide supply record spanning over fifty (50) years, across twenty-six (26) countries and over 29,000 vehicles. Our rolling stock products are of highest quality and exceed all transit industry requirement in reliability and performance metrics.

Job Description and Requirements

Job Description

As lead technician, provide technical expertise to the MEPPI Field Service group to support Propulsion and Diagnostics project operations. Perform lead technician duties and train other technicians. Represent MEPPI at customer training seminars.

  • Provide expert capability to examine, service, repair, and test railway products, including electrical and mechanical components, sub-assemblies, cabling, connectors, etc.
  • Modify or update equipment when required.
  • Train and support Field Service Group Technicians to complete electro-mechanical repair, overhaul, modifications, and testing of railcar auxiliary power, diagnostics and propulsion products.
  • Prepare detailed service and failure records for each job or product repair, describing the equipment failure, repaired items, repair time, etc.
  • Advise on warranty claims and prepare reports on unrecoverable costs.
  • Support MELCO and the Field Service Manager with technical expertise.
  • Provide technical expertise and support to the MEPPI Sales, Engineering and Manufacturing sections
  • Perform on-the-job training to assure that technicians are properly trained, certified and are performing work on railcar propulsion and diagnostic units, including sub-components in accordance with design specifications.
  • Assist in identifying optimal inventory control practices to maintain “as-required” supplies effectively to avoid shortages and minimize waste.
  • Attend Failure Review Boards with car builders and transportation authorities to provide technical guidance.
  • Attend design/failure review meetings with MELCO and find necessary design changes or modifications needed to increase system reliability.
  • Coordinate with railcar manufacturers and transportation authorities to perform field repair work or engineering tests.
  • Act as field liaison with the Field Service Manager to support propulsion and control projects and identify personnel and field support concerns.
  • Provide ongoing verbal or written updates as requested by supervisor.
  • Identify, analyze, and resolve process conditions and problems to improve production or workflow.
  • Continually advise and aid the Field Service Manager with personnel and field support concerns.
  • Coordinate with railcar manufacturers and transportation authorities for technicians to perform field repair work on failed/defective units.
  • Support commissioning testing and any other qualification tests required by each project.
  • Comply with MEPPI legal and ethical standards, as well as customer rules when on customer’s site.

Basic Qualifications

Associates Degree in related technical field and 6-9 years’ prior propulsion and control, troubleshooting and servicing electrical and mechanical equipment experience, or equivalent education and experience.

Preferred Qualifications

  • Broad knowledge of power electronics, diagnostics systems and wayside monitoring systems. 
  • Broad knowledge as gained through applicable safety/operations training required to operate certain machinery and equipment (e.g., fork truck, crane).
  • General computer skills with emphasis on MS Office products.

Minimum Physical Requirements

  • Ability to safely and correctly use hand and power tools and measurement devices.
  • Ability to troubleshoot electrical circuits to the component level.
  • Ability to lift up to 50 pounds on a regular basis.
  • Ability to inspect sub-assemblies and assemblies.
  • Ability to read, write, and follow instructions.
  • Ability to judge the quality of sub-assemblies and assemblies compared to established standards, drawings, and instructions.
  • Ability to read and understand technical drawings, mechanical blueprints, electrical schematics, and bills of materials.
  • Ability to operate powered equipment, such as fork truck and overhead crane.
  • Ability to stand, sit, crawl, squat, kneel, twist, bend, and reach above the shoulders as required to perform essential job functions.
  • Ability to travel domestically 50% and internationally 25% for training and customer visits.

EOE AA M/F/Vet/Disability