Tecnical Support Specialist II in Greater Pittsburgh Area at Mitsubishi Electric Power Products, Inc.

Date Posted: 7/17/2020

Job Snapshot


About the Division

Mitsubishi Electric Substation Division (SSD) provides an incredible suite of turnkey professional services to the power utility and commercial & industrial marketplaces. SSD Designs engineered solutions primarily for generation, transmission, and distribution of power. SSD customers benefit by working with the SSD team employing a complete suite of engineering, design and drafting professions, capable of assisting to develop and specify large capital, multi-site projects. No project is too big or too complex. All projects are supported by a complete team of logistical, project management and site-specific specialists. Unique to Mitsubishi Electric, SSD projects always include the most complete offering of on-going support, customer training, quality assurance and system warranties. The products or systems offering as part of the SSD solutions include:


  • Gas-insulated switchgear & substations (GIS) systems
  • Air-insulated switchgear & substation (AIS) systems
  • FACTS based static VAR compensators (SVC)
  • FACTS based static synchronous compensator (STATCOM)
  • FACTS based Fixed Series Compensator (FSC)
  • High Voltage DC (HVDC) Systems
  • Battery Energy Storage System (BESS)
  • Photovoltaic Energy Storage
  • Turnkey Professional Services
  • Substation Services

Job Description and Requirements

Job Description

Perform technical support and troubleshooting for all Substation Division (SSD) product lines and services. Serve as the primary interface between customers and SSD for field incidents.

  • Develop and maintain technical support processes and procedures for equipment repairs, maintenance plans and product upgrades.
  • Manage spare parts and warehouse inventory.
  • Serve as technical and communication liaison between customers, internal and external field sales, MELCO and MEPPI to support equipment field incidents.
  • Provide 24/7/365 customer support and communication for customer inquiries and field incidents. 
  • Oversee and coordinate efforts to resolve field incidents. Document all field incidents, track progress of resolution and perform customer follow up.
  • Initiate Field Incident Reports within MEPPI’s business system for product line issues reported from the field.
  • Manage and continually improve processes for tracking test equipment and maintaining test equipment calibration.
  • Provide technical support for troubleshooting of parts, equipment, field service and warranty work.
  • Plan, schedule and communicate maintenance outages with customers.
  • Participate in and provide technical expertise at customer meetings, field service visits and training sessions.
  • Identify and develop new product and service offerings. Provide technical support to service sales effort for new and existing offerings.
  • Create and conduct training programs for field service technicians and customers for all product lines.
  • Further the goals and positive, professional image of the Division through interaction with other Departments in the Division, as well as other company Divisions and vendors.

Basic Qualifications

  • Bachelor’s degree in technical discipline with 3-5 years of experience with assembly, manufacturing, and/or field service work, or equivalent education and experience.

Preferred Qualifications

  • Advanced knowledge of substation equipment and how to properly install, maintain and repair such equipment.
  • Advanced analytical and problem-solving skills.
  • Advanced interpersonal, communication and presentation skills required to communicate with employees, vendors and customers.
  • Ability to read, understand and create technical documents.
  • Advanced computer skills with emphasis on MS Office products, CAD software, and ERP/MRP systems.

Minimum Physical Requirements

  • Ability to safely work in an energized high voltage substation environment.
  • Ability to use appropriate personal protection equipment as needed.
  • Ability to work in outdoor environments for extended periods of time.
  • Ability to stand, sit, crawl, squat, kneel, twist, bend, and reach above the shoulders as required to perform essential job functions.
  • Ability to climb ladders, catwalks, stairs, and work in high places at project sites as required.
  • Ability to lift up to 35 pounds on a regular basis and up to 50 pounds occasionally.
  • Hold a valid driver’s license.
  • Ability to travel domestically and international up to 30% of the time as required.

EOE AA M/F/Vet/Disability